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Author: Herman Pieters

Illegal dumping and its impacts on the health and environment (and our water)

Illegal dumping and its impacts on the health and environment (and our water)

“Illegal dumping is one of the biggest challenges we face as environmental health petitioners on a daily basis. The reason for this is that illegal dump sites causes the spread of bacteria, diseases, causes rodent infestations, causes water, soil, and air pollution and it also blocks our water network systems. Our plea with you today is to help us protect the health of the community, to help us protect your health. Please report any illegal damping to your local municipalities. And please dispose of your waste in an approved manner. Let’s be the changes in our communities and let’s curb illegal dumping together.” Jessica Erasmus, Environmental Health Practitioner, Garden Route District Municipality.

To report illegal dumping in your area, contact:
𝗛𝗲𝘀𝘀𝗲𝗾𝘂𝗮 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹𝗶𝘁𝘆: Call 028 713 8020 or e-mail info@hessequa.gov.za
𝗠𝗼𝘀𝘀𝗲𝗹 𝗕𝗮𝘆 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹𝗶𝘁𝘆: Call 044 606 5143 or 044 606 500 or 44802 (SMS) or e-mail admin@mosselbay.gov.za
𝗚𝗲𝗼𝗿𝗴𝗲 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹𝗶𝘁𝘆: Call 044 801 6350 or e-mail sprins@george.gov.za
𝗞𝗻𝘆𝘀𝗻𝗮 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹𝗶𝘁𝘆: Call 044 302 6405 / 081 556 3974 (W’App) or e-mail rloxton@knysna.gov.za
𝗕𝗶𝘁𝗼𝘂 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹𝗶𝘁𝘆: Call 044 501 3174/5 or e-mail customercare@bitou.gov.za
𝗚𝗿𝗲𝗮𝘁𝗲𝗿 𝗢𝘂𝗱𝘁𝘀𝗵𝗼𝗼𝗿𝗻 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹𝗶𝘁𝘆: Call 044 203 3900 or 044 203 7800/1
𝗞𝗮𝗻𝗻𝗮𝗹𝗮𝗻𝗱 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹𝗶𝘁𝘆: Call 078 409 9064

Read more about Environmental Health Practitioners here: https://www.gardenroute.gov.za/municipal-health-services/

#WEHD2022 #WorldEnvironmentalHealthDay #education #teamsontheground #saveearth #environment #environmenthealth #EHP #GardenRouteDM #GardenRoute #SouthAfrica #WesternCape

 

A snapshot of Vector Control – a function of Environmental Health Practitioners

A snapshot of Vector Control – a function of Environmental Health Practitioners

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“Today I am going to be speaking about one of the nine (9) functional areas of Municipal Health Services, which is Vector Controlling. Some interesting statistics – according to research, vector-borne diseases account for approximately 17% of the estimated global burden of infectious diseases. Now, what are these vectors? Vectors include insects or animals that spread an infectious disease through a bite or contact with urine, faeces, blood or other body excretions or fluids. Vectors include mosquitoes, flies, ticks, rodents, cockroaches or fleas. Diseases spread by vectors include malaria, Dengue fever, Zika virus, Yellow fever, Rift Valley fever and plague. The role of an Environmental Health Practitioner in vector controlling is to; one, understand the vector, and how it transmits infectious pathogens; two – to monitor the possible existence of environmental factors that can create a conducive environment for vectors; three – to conduct case investigations of vectors; lastly – health education on preventative measures. Preventative measures for pest control include proper waste management, good housekeeping, and elimination or removal of conducive environments that will lead to the breeding of pests. It is of utmost importance for businesses to have a pest control programme in place.

The effective execution of pest control programmes must be regularly monitored. Therefore, EHPs appeal to the public to report any nuisance caused by vectors to the Municipal Health Section of Garden Route District Municipality on 044 803 1300,” – Lusizo Kwetshube, Environmental Health Practitioner, Garden Route District Municipality.

Regional contact numbers of EHP Chiefs:

𝗛𝗲𝘀𝘀𝗲𝗾𝘂𝗮 𝗥𝗲𝗴𝗶𝗼𝗻: 𝗠𝗿. 𝗛𝗮𝗲𝗺𝗶𝘀𝗵 𝗛𝗲𝗿𝘄𝗲𝗹𝘀 – Cell: +27(0)83 678 6545
𝗠𝗼𝘀𝘀𝗲𝗹 𝗕𝗮𝘆: 𝗠𝗿. 𝗦𝗮𝗺 𝗕𝗲𝗻𝗱𝗹𝗲 – Cell: +27(0)83 630 6108
𝗚𝗲𝗼𝗿𝗴𝗲 𝗢𝘂𝘁𝗲𝗻𝗶𝗾𝘂𝗮: 𝗠𝘀. 𝗘𝗺𝗺𝘆 𝗗𝗼𝘂𝗴𝗹𝗮𝘀 – Cell: +27(0)78 457 2824
𝗚𝗲𝗼𝗿𝗴𝗲 𝗪𝗶𝗹𝗱𝗲𝗿𝗻𝗲𝘀𝘀: 𝗠𝗿. 𝗣𝗶𝗲𝘁𝗲𝗿 𝗥𝗮𝗮𝘁𝗵 – Cell: +27(0)83 644 8858
𝗞𝗻𝘆𝘀𝗻𝗮 𝗥𝗲𝗴𝗶𝗼𝗻: 𝗠𝗿. 𝗝𝗮𝗺𝗲𝘀 𝗠𝗰𝗖𝗮𝗿𝘁𝗵𝘆 – Cell: +27(0)82 805 9417
𝗕𝗶𝘁𝗼𝘂 𝗥𝗲𝗴𝗶𝗼𝗻: 𝗠𝗿. 𝗚𝗮𝘄𝗶𝗲 𝗩𝗼𝘀 – Cell: +27(0)83 557 1522
𝗞𝗹𝗲𝗶𝗻 𝗞𝗮𝗿𝗼𝗼: 𝗠𝗿. 𝗗𝗲𝘀𝗺𝗼𝗻𝗱 𝗣𝗮𝘂𝗹𝘀𝗲 – Cell: +27(0)83 678 6530

Read more about Environmental Health Practitioners here.

#WEHD2022 #WorldEnvironmentalHealthDay #education #teamsontheground #saveearth #environment #environmenthealth #EHP #GardenRouteDM #GardenRoute #SouthAfrica #WesternCape #VectorControl #Rats #Vectors #Mosquitoes

The importance of washing hands

The importance of WASHING HANDS – education continuously rolled out by Environmental Health Practitioners

“Hand washing with soap and water is an effective way to prevent diseases. It can prevent about 30% of diarrhoea-related sicknesses and about 20% of respiratory infections. We can protect ourselves and those around us from getting sick by washing our hands every time after sneezing, coughing, before preparing food and after using toilet facilities,” – Carike Jantjies, GRDM Environmental Health Practitioner, Garden Route District Municipality.

Read more about Environmental Health Practitioners here.

#WEHD2022 #WorldEnvironmentalHealthDay #education #teamsontheground #saveearth #environment #environmenthealth #EHP #GardenRouteDM #GardenRoute #SouthAfrica #WesternCape #HandWashing #WaterandSanitation #CleanHands #WashHands

A snapshot of Food Control done by Environmental Health Practitioners

A snapshot of Food Control done by Environmental Health Practitioners

Remember, today is World Environmental Health Day. Please also share this post!

“One of our key performance areas as Environmental Health Practitioners is food control. Food control includes: ensuring food safety in respect of microbiological and chemical standards. The quality of food for human consumption and hygiene control throughout the food supply chain from the point of production up until the point of consumption. Food control includes monitoring informal food traders and all food premises.

EHPs inspect production, distribution, and consumption areas. EHPs also promote safe transportation, handling, storage, and preparation of foodstuffs. Enforcing legislation such as R638. This regulation emphasizes all the standard requirements for food premises and the transport of food. Complying with related regulations and legislation prevents any food contamination and foodborne diseases,” Yonwaba Sifo, Environmental Health Practitioner, Garden Route District Municipality.

Read more about Environmental Health Practitioners here

#WEHD2022 #WorldEnvironmentalHealthDay #education #teamsontheground #saveearth #environment #environmenthealth #EHP #GardenRouteDM #GardenRoute #SouthAfrica #WesternCape #FoodControl #Microbiology #InformalFoodTraders #FormalFoodTraders #Business #Hygiene #SCM #SupplyChain

A snapshot of sampling done by Environmental Health Practitioners

A snapshot of sampling done by Environmental Health Practitioners

Remember – today, 26 September 2022, is World Environmental Health Day

“Today I am going to speak ‘all things sampling’, but very very briefly. I think the question on the table is why do we take samples, to begin with?; where exactly do we take the samples?; and where do we take them at the end of the day? We take samples on a monthly basis without fail to determine whether or not the food or water is fit for use. So, we go out on a monthly basis to different sampling points to clinics, hospitals, créches, and informal settlements, to name a few. We do this to try and determine whether or not the food or the water we take samples of, are fit for human consumption. Not only that, we go out to rivers, beaches and even wastewater plants to take water samples. Even after that, we take it to an accredited lab for analysis. This is just one of nine (9) key performance areas EHPs have to perform on a daily basis.” Ivy Mamegwa, Environmental Health Practitioner, Garden Route District Municipality.

Read more about Environmental Health Practitioners here. 

#WEHD2022 #WorldEnvironmentalHealthDay #education #teamsontheground #saveearth #environment #environmenthealth #EHP #GardenRouteDM #GardenRoute #SouthAfrica #WesternCape #Sampling #WaterSampling

Theme for World Environmental Health Day

Remember, today is World Environmental Health Day.

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“Today the 26th of September 2022 is World Environmental Health Day. The theme for this day is strengthening environmental health systems for the implementation of the sustainable development goals. The International Federation of environmental health has given us a lovely background for this day. The Sustainable Development Goals, also known as the global goals, were adopted by the United Nations in 2015 as a universal call to action to end poverty, protect the planet and ensure that by 2030 all people enjoy peace and prosperity now and in the future. The 17 sustainable development goals are integrated. They recognize that action in one area will affect outcomes in others and that development must balance social, economic, and environmental sustainability all while tackling climate change and working to preserve our oceans and forests. Environmental health plays a pivotal role in the implementation of these sustainable development goals” – Jessica Erasmus, Environmental Health Practitioner, Garden Route District Municipality.

Read more about Environmental Health Practitioners here.

Read more about World Environmental Health Day here.

#WEHD2022 #WorldEnvironmentalHealthDay #education #teamsontheground #saveearth #environment #environmenthealth #EHP #GardenRouteDM #GardenRoute #SouthAfrica #WesternCape #SDG #SustainableDevelopmentGoals #UN #UnitedNations

What is Environmental Health?

Today, 26 September 2022 is World Environmental Health Day

“National Government also says: “Environmental Health Day addresses all the physical, chemical, and biological factors external to a person, and all the related factors impacting behaviours. It encompasses the assessment and control of those environmental factors that can potentially affect health. It is targeted towards preventing disease and creating health-supportive environments. Environmental Health encompasses those aspects of human health including the quality of life, that are determined by physical, chemical, biological, social and psychological factors in the environment. It also refers to the theory and practice of assessing, correcting, controlling, minimising and preventing those factors in the environment can potentially affect adversely the health of present and future generations.”

Our 9 KPA’s are:

  • Water quality monitoring
  • Food control
  • Waste management
  • Health surveillance of premises
  • Surveillance and prevention of communicable diseases
  • Vector control
  • Environmental pollution control
  • Disposal of the dead
  • Chemical safety

Throughout the day we will take you on a journey where we will explain some of our roles and functions,” Johan Compion, Manager: Municipal Health and Environmental Services, Garden Route District Municipality.

Read more about Environmental Health Practitioners here.

Main EHP contact persons per area:
𝗛𝗲𝘀𝘀𝗲𝗾𝘂𝗮 𝗥𝗲𝗴𝗶𝗼𝗻: 𝗠𝗿. 𝗛𝗮𝗲𝗺𝗶𝘀𝗵 𝗛𝗲𝗿𝘄𝗲𝗹𝘀
Cell: +27(0)83 678 6545

𝗠𝗼𝘀𝘀𝗲𝗹 𝗕𝗮𝘆: 𝗠𝗿. 𝗦𝗮𝗺 𝗕𝗲𝗻𝗱𝗹𝗲
Cell: +27(0)83 630 6108

𝗚𝗲𝗼𝗿𝗴𝗲 𝗢𝘂𝘁𝗲𝗻𝗶𝗾𝘂𝗮: 𝗠𝘀. 𝗘𝗺𝗺𝘆 𝗗𝗼𝘂𝗴𝗹𝗮𝘀
Cell: +27(0)78 457 2824

𝗚𝗲𝗼𝗿𝗴𝗲 𝗪𝗶𝗹𝗱𝗲𝗿𝗻𝗲𝘀𝘀: 𝗠𝗿. 𝗣𝗶𝗲𝘁𝗲𝗿 𝗥𝗮𝗮𝘁𝗵
Cell: +27(0)83 644 8858

𝗞𝗻𝘆𝘀𝗻𝗮 𝗥𝗲𝗴𝗶𝗼𝗻: 𝗠𝗿. 𝗝𝗮𝗺𝗲𝘀 𝗠𝗰𝗖𝗮𝗿𝘁𝗵𝘆
Cell: +27(0)82 805 9417

𝗕𝗶𝘁𝗼𝘂 𝗥𝗲𝗴𝗶𝗼𝗻: 𝗠𝗿. 𝗚𝗮𝘄𝗶𝗲 𝗩𝗼𝘀
Cell: +27(0)83 557 1522

𝗞𝗹𝗲𝗶𝗻 𝗞𝗮𝗿𝗼𝗼: 𝗠𝗿. 𝗗𝗲𝘀𝗺𝗼𝗻𝗱 𝗣𝗮𝘂𝗹𝘀𝗲
Cell: +27(0)83 678 6530

#WEHD2022 #WorldEnvironmentalHealthDay #education #teamsontheground #saveearth #environment #environmenthealth #EHP #GardenRouteDM #GardenRoute #SouthAfrica #WesternCape

World Environmental Health Day Webinar on 26 September 2022

World Environmental Health Day 2022

Theme: Strengthening Environmental Health Systems for the Implementation of the Sustainable Development Goals

“Placing Environmental Health at the Heart of Human Health”

Monday, 26 September 2022
8.30 – 16.00
REGISTER FOR THE ZOOM WEBINAR

The National Department of Health invites you to attend a webinar on World Environmental Health Day – Strengthening Environmental Health Systems for the Implementation of the Sustainable Development Goals.

The objectives are:

  • To strengthen efforts and cooperation on the implementation of SDGs.
  • To capacitate Environmental Health Practitioners on the execution of their functions related to SDGs.
  • Share good / best Environmental Health practices on global recovery.

Please see programme below.
Programme WEHD

CPD points will be awarded for the attendance of the webinar. Once you have registered, you will receive a confirmation email with details on how to join the webinar. Register here for the webinar.

13 September 2022 Media Release: Environmental Health Practitioners monitor river water quality

Media Release: Environmental Health Practitioners monitor river water quality

For Immediate Release
13 September 2022

Managing and protecting river systems are of utmost importance. Agricultural and land management practices, wastewater works maintenance, wetlands protection, and invasive alien plant control and eradication all play a role in the health of river systems.

“The Garden Route District Municipality (GRDM) is the official Water Quality Monitoring Authority of the Garden Route region. Environmental Health Practitioners (EHP) take water samples on a monthly basis to ensure that water intended for human consumption, recreation or use by industries is safe and complies with specific standards,” said Johan Compion, GRDM Manager for Municipal Health Services.

The term water quality describes the physical, chemical, biological and aesthetic properties of water, which determine its suitability for a variety of uses and for protecting the health and integrity of aquatic ecosystems.”

Compion says the river water sampling and monitoring programme of the GRDM strives to provide accurate and consistent information. He added, “Sampling results assist to determine the main sources of pollution and to introduce specific interventions aimed at addressing these identified sources of pollution”.

The water quality monitoring function rendered by the EHPs of GRDM includes the following:

  • Monitoring of quality and availability of water intended for human consumption, recreation or use by industries;
  • Regular taking of water samples for analysis;
  • Identification and control of sources of water pollution;
  • Protection of water sources and resources by enforcement of legislation relating to the water quality;
  • Taking of samples for wastewater quality compliance;
  • Enforcement of legislation to ensure a supply of water safe for health (Water Services Act, 1977), Act No 108 of 1997) and South African National Standards (SANS Code 241).
  • Introduction of corrective and preventative actions (e.g., making recommendations to relevant authorities);
  • Implementation of health and hygiene awareness actions and education relating to the water supply.

Whenever risks can compromise safe drinking water in communities, the GRDM takes a preventative approach.

Sampling results serve to evaluate the suitability of the water of the various rivers for irrigation, livestock watering, recreational and domestic purposes and according to the following standards/ guidelines:

  • Wastewater limit values applicable to the discharge of wastewater into a water source in terms of the National Water Act, Act No. 36 of 1998.
  • South African Water Quality Guidelines: Agricultural use – Irrigation
  • South African Water Quality Guidelines: Agricultural use-Livestock Watering
  • South African Water Quality Guidelines: Recreational Use
  • SANS code 241 for drinking water

Typical water types that are monitored, sampled and analysed include, but are not limited to drinking water, rivers, dams, treated sewage effluent, recreational waters and industrial effluent. Rivers, which receive final effluent from Waste Water Treatment Works (WWTW), are of higher risk to human health, and water- and environmental pollution. EHPs inspect WWTW, and do water sampling to ensure that the final effluents are safe to discard in rivers and the environment as per specific WWTW permit requirements.

The applicable legislation is enforced by EHPs and is stipulated in the Constitution of the Republic of South Africa, Act 108 of 1996, the Water Services Act, no 108 of 1997, the National Water Act no. 36 of 1998 and the National Health Act no. 61 of 2003.

The GRDM with an area of 23 331km² is a Category-C Municipality and comprises seven local municipalities: George, Mossel Bay, Knysna, Bitou, Oudtshoorn, Hessequa and Kannaland.

Criteria used to determine high-risk and low-risk rivers, include:

Rivers that receive final effluent from Waste Water Treatment Works, are regarded as high risk to human health.

The rivers in the GRDM region where EHPs take water samples monthly include the following:

A. HIGH RISK
A) Ruiterbos Paardekop River
B) Heidelberg Duiwenhoks River
C) Riversdale Goukou River
D) Oudtshoorn Olifants River
E) George Gwauiing River, Schaapkop River, Molen River
F) Mossel Bay Hartenbos River
G) Plettenberg Bay Ganzevlei
H) Kurland / Plettenberg Bay Sout River
I) Zoar and Ladismith Nels River
B. LOW RISK
A) Oudtshoorn Grobbelaars River
B) Mossel Bay Klein Brak
C) Knysna Salt River and Bongani
D) Plettenberg Bay Piesang-, Keurbooms-, and Ganzevlei River
E) Plettenberg Bay Touw and Kaaimans River
F) George Garden Route Dam
G) Mossel Bay Kleinbrak and Grootbrak Rivers

All relevant role-players, municipalities and state departments must be involved in serious cases of river pollution. Where necessary EHPs advise water users on appropriate treatment options in accordance with the usage of the water and the specific determinants (total Coliforms, E-Coli and Faecal Coli organisms) not complying with relevant standards or guidelines. The “polluter pays” principle is applicable in cases of continuous pollution of water resources. EHPs report non-compliance to water services authorities and institutions to implement rectification measures in cases of unsafe and unhealthy conditions and health hazards.

What is the difference between a Water Services Authority and the GRDM Municipal Health Services?

Collaboration between local municipalities, the Department of Water Affairs, the Department of Environmental Affairs, other government departments and private entities, as well as all relevant role-players, will ensure that short-, medium- and long-term goals are reached, to ensure clean and healthy river systems.

A Water Services Authority (WSA) is any district municipality or metropolitan or local municipality that is responsible for providing water services to end users. A water services authority may either provide water services itself (an internal mechanism) or contract a water services provider to provide water services (an external mechanism).

Municipal Health Services is a function of District Municipalities, and the EHPs perform water quality monitoring as part of their municipal health functions, which include the following:

  • Monitoring of water reticulation systems
  • Monitoring of quality and availability of water intended for human consumption, recreation or use by industries
  • Regular taking of water samples for analysis
  • Identification and control of sources of water pollution
  • Protection of water sources and resources by enforcement of legislation relating to the water quality
  • Enforcement of legislation to ensure a supply of water safe for health (Water Services Act, 1977 Act No 108 of 1997) and SANS Code 241
  • Introduction of corrective and preventative actions (e.g. making recommendations to relevant authorities)
  • Implementation of health and hygiene awareness actions and education relating to the water supply.

For any further information, please contact us at the respective regional offices within the Garden Route District Municipality:

Klein Karoo Region

Mr. Desmond Paulse
Tel: +27(0)44 272 2241
Cell: +27(0)83 678 6530
Address: 94 St John Street, Oudtshoorn

Mossel Bay

Mr. Sam Bendle
Tel:  +27(0)44 693 0006
Cell: +27(0)83 630 6108
Address C/O Sampson & Marling Street, Ext 23, Mossel Bay.

George Outeniqua

Ms. Emmy Douglas
Tel: +27(0)44 803 1501
Cell: +27(0)78 457 2824
Address: Mission Street, Industrial Area, George, 6530

George Wilderness

Mr. Pieter Raath
Tel: +27(0)44 803 1501
Cell: +27(0)83 644 8858
Address: Mission Street, Industrial Area, George

Knysna Region

Mr. James McCarthy
Tel: +27(0)44 382 7214
Cell: +27(0)82 805 9417
Address: 26A Queen Street, Knysna

Bitou Region

Mr. Gawie Vos
Tel: +27(0)44 501 1600
Cell: +27(0)83 557 1522
Address: 7 Gibb Street, Plettenberg Bay

Hessequa Region

Mr. Haemish Herwels
Tel: +27(0)28 713 2438
Cell: +27(0)83 678 6545
Address: 23 Michell Street, Riversdale, 6670

Mr. Johan Compion
Manager: Municipal Health & Environmental Services
Cell: +27(0)82 803 5161
E-mail: info@gardenroute.gov.za

Switchboard: 044 803 1300

Feature image: Sample taken of water by an EHP.

ENDS

2 September 2022 Media Release: GRDM is gearing up for Public Service Month: Walk-the-Talk

Media Release: Garden Route DM is gearing up for Public Service Month: Walk-the-Talk

2 September 2022
For immediate release

South Africa celebrates Public Service Month (PSM) annually in September. This month is a reminder of what it means to serve communities and to consider how the government impacts service delivery.

In South Africa, Public Service Month is supposed to help governments clear up the red tape and bottlenecks that get in the way of people getting services and access. Also, ensure that public resources are used efficiently according to the public’s expected standards.

We are very excited to announce that the Garden Route District Municipality (GRDM) will join the rest of the country in embracing the upcoming public service month. We plan to recommit ourselves to belonging, caring and serving the district. Enhance service delivery through various forms of interventions in order to solve service delivery challenges and hasten the transition to a more responsive public service that meets citizens’ expectations.

This year marks the 25th anniversary of the Batho Pele White Paper as a framework for the transformation of public service delivery, therefore the theme of the 2022 Public Service Month is: “Batho Pele Revitalisation- walking the talk“.  We’ve linked our activities for September to some of the eight Batho Pele principles. Why? Because a ‘People first’ approach is what the public deserves.

The following are some of the municipalities’ interventions for the month:

A new GRDM E-recruitment system launched today, 2 September.

The online job application system aims to make it convenient for applicants to apply for vacant positions. This means applicants won’t need to go to the municipality’s office to fill out an application or bring in their Curriculum Vitae.

It is GRDM’s vision to be a leading, enabling, and inclusive district. Therefore, this system will allow vacancies to be advertised, viewed, and applied for online, enhancing recruitment and selection.

Internal stakeholders who were present during the launch of the GRDM E-recruitment system.

Having an Anti-Fraud Hotline helps whistle-blowers to be protected when they report instances of fraud and corruption. A 24/7 call centre will guide the public and assist whistle-blowers in the language of their choice. They can assist in all the 11 official languages example, English, Afrikaans, Xhosa, Southern Sotho, Northern Sotho, Tsonga, Venda, Swati, Tswana, Ndebele and Zulu.

We encourage the public to let their voices be heard – toll-free. Contact 0800 116 616. Other means of reporting alleged corruption or fraud, include grdm@thehotline.co.za, www.thehotlineapp.co.za, SMS 30916 or by reporting it through the Vuvuzela Hotline (App Store).

It remains the primary responsibility of the Garden Route Emergency Communications Call Centre and Emergency Medical Services (EMS) to act as the ‘middle-man’ when coordinating different types of emergency calls made by the public.

Both call centres serve the public 24/7, 365 days a year, and are based at the Head Office of Garden Route District Municipality (GRDM) in George (54 York Street). The Unit forms part the Disaster Management Section of the Community Services Directorate.

Monthly call logs of both the call centres have, to date, assisted more than 200 000 callers per annum. This means that the average emergency call rate per month can easily reach 20 000 while during the festive season, call logs nearly double.

Emergency Call Centre Operators are busy serving the public every day of the year, 24/7 a day.

We are doing our best to meet and exceed your service expectations!

ENDS