2 September 2022 Media Release: GRDM is gearing up for Public Service Month: Walk-the-Talk

Media Release: Garden Route DM is gearing up for Public Service Month: Walk-the-Talk

2 September 2022
For immediate release

South Africa celebrates Public Service Month (PSM) annually in September. This month is a reminder of what it means to serve communities and to consider how the government impacts service delivery.

In South Africa, Public Service Month is supposed to help governments clear up the red tape and bottlenecks that get in the way of people getting services and access. Also, ensure that public resources are used efficiently according to the public’s expected standards.

We are very excited to announce that the Garden Route District Municipality (GRDM) will join the rest of the country in embracing the upcoming public service month. We plan to recommit ourselves to belonging, caring and serving the district. Enhance service delivery through various forms of interventions in order to solve service delivery challenges and hasten the transition to a more responsive public service that meets citizens’ expectations.

This year marks the 25th anniversary of the Batho Pele White Paper as a framework for the transformation of public service delivery, therefore the theme of the 2022 Public Service Month is: “Batho Pele Revitalisation- walking the talk“.  We’ve linked our activities for September to some of the eight Batho Pele principles. Why? Because a ‘People first’ approach is what the public deserves.

The following are some of the municipalities’ interventions for the month:

A new GRDM E-recruitment system launched today, 2 September.

The online job application system aims to make it convenient for applicants to apply for vacant positions. This means applicants won’t need to go to the municipality’s office to fill out an application or bring in their Curriculum Vitae.

It is GRDM’s vision to be a leading, enabling, and inclusive district. Therefore, this system will allow vacancies to be advertised, viewed, and applied for online, enhancing recruitment and selection.

Internal stakeholders who were present during the launch of the GRDM E-recruitment system.

Having an Anti-Fraud Hotline helps whistle-blowers to be protected when they report instances of fraud and corruption. A 24/7 call centre will guide the public and assist whistle-blowers in the language of their choice. They can assist in all the 11 official languages example, English, Afrikaans, Xhosa, Southern Sotho, Northern Sotho, Tsonga, Venda, Swati, Tswana, Ndebele and Zulu.

We encourage the public to let their voices be heard – toll-free. Contact 0800 116 616. Other means of reporting alleged corruption or fraud, include grdm@thehotline.co.za, www.thehotlineapp.co.za, SMS 30916 or by reporting it through the Vuvuzela Hotline (App Store).

It remains the primary responsibility of the Garden Route Emergency Communications Call Centre and Emergency Medical Services (EMS) to act as the ‘middle-man’ when coordinating different types of emergency calls made by the public.

Both call centres serve the public 24/7, 365 days a year, and are based at the Head Office of Garden Route District Municipality (GRDM) in George (54 York Street). The Unit forms part the Disaster Management Section of the Community Services Directorate.

Monthly call logs of both the call centres have, to date, assisted more than 200 000 callers per annum. This means that the average emergency call rate per month can easily reach 20 000 while during the festive season, call logs nearly double.

Emergency Call Centre Operators are busy serving the public every day of the year, 24/7 a day.

We are doing our best to meet and exceed your service expectations!